Klozé / Klozet marketplace policies

1. Marketplace Terms

1.1 The service

The platform lets independent users list and discover pre-owned fashion items, communicate and arrange exchanges. Unless a listing expressly says otherwise, Plum (Pty) Ltd is not the seller or owner of a listed item and does not manufacture, warehouse or inspect it.

1.2 Accounts and eligibility

You must be at least 18 years old to create an account or use the marketplace, listing, social, messaging, buying or selling features of Klozé / Klozet. You must provide accurate, current account information, complete any verification required in the app and keep your access credentials secure. You are responsible for activity on your account.

1.3 Seller responsibilities

Sellers are responsible for their listings, lawful ownership of items, accurate descriptions, suitable packaging, dispatch or handover, and cooperation with support enquiries. Sellers must comply with the Acceptable Use Policy and the other policies on this page.

1.4 Buyer responsibilities

Buyers must review the listing, price and disclosed condition before agreeing to an exchange. In classifieds mode, buyers and sellers arrange payment, inspection, collection or delivery directly. If managed checkout is expressly enabled for a transaction, buyers must review the order total and use the checkout shown in the app. Material issues should be reported promptly through available reporting tools or support.

1.5 Safety and off-platform activity

Users should avoid sharing unnecessary private information. In classifieds mode, the platform cannot verify direct payments or exchanges through managed transaction records. If managed checkout is expressly enabled, payments made outside that checkout may not qualify for its payment dispute process.

1.6 Availability and liability

The platform works to provide a reliable service but does not promise uninterrupted availability or guarantee payment, delivery, authenticity or the conduct of independent users. Nothing in these policies excludes rights or remedies that cannot lawfully be excluded under South African law, including applicable consumer and data-protection rights.

1.7 User Content and Content Rights

Users retain ownership of photos, listings, profile content, public fits, descriptions and other content they create. Uploading content does not transfer ownership to Plum (Pty) Ltd. Users confirm that they own the content they upload or have the rights, permissions and licences needed to use and publish it. Users must not upload content that infringes copyright, trademarks, privacy rights or other intellectual-property rights, or list counterfeit, replica, stolen or unauthorised goods.

By uploading content, users grant Plum (Pty) Ltd a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, process, display and distribute that content only as reasonably necessary to operate, secure and improve Klozé / Klozet, and to promote the service using content the user chooses to make public. This licence does not make Plum (Pty) Ltd the owner of user content. The platform may remove content that violates these terms, applicable law or third-party rights, and may investigate reports of intellectual-property infringement.

Current Classifieds Payment Model

The current Klozé iOS release operates in classifieds mode. In the current classifieds version of Klozé / Klozet, the platform provides listings, messaging, offers where available, reservations and a way for sellers to mark items as sold. Buyers and sellers arrange payment, inspection, collection or handover directly with one another. The platform does not collect, hold, escrow, transfer or refund money for marketplace-item transactions in classifieds mode. Paid background-removal or cut-out credits are a separate digital service, not marketplace-item payments.

A reservation or accepted offer does not mean that Klozé / Klozet has received or secured money. The platform does not guarantee payment, delivery, authenticity or user conduct. Buyers and sellers arrange returns and any remedy directly with one another, subject to their legal rights. Sellers should mark a listing sold only after independently confirming the direct exchange.

Users should inspect items before paying, verify authenticity where value or risk warrants it, meet in a safe public location, avoid advance transfers to unknown parties, and independently verify cleared funds before handing over an item. The platform may receive reports and moderate accounts, but is not a party to a direct payment between users. Nothing here excludes rights or liability that cannot lawfully be excluded under South African law.

The managed-payment, checkout, seller-balance, withdrawal, refund and payout provisions below apply only where Klozé / Klozet expressly enables managed marketplace payments for the relevant transaction or app version. They do not apply to a direct classifieds exchange.

2. Acceptable Use Policy

The marketplace is intended only for genuine, lawful fashion items and permitted fashion accessories. The following may not be listed, offered, bought or sold through the platform:

• Counterfeit or replica products;
• Stolen property;
• Illegal, dangerous or recalled goods;
• Weapons, explosives and hazardous substances;
• Illegal drugs or controlled substances;
• Alcohol, tobacco and vaping products;
• Identity documents, personal information or financial records;
• Financial services, stored value, gambling or lottery products;
• Adult services or prohibited adult material;
• Products that infringe intellectual-property rights; or
• Any product prohibited by Paystack, applicable law or the platform's rules.

A seller must own or be authorised to sell each item and must accurately disclose its authenticity, condition, defects, price and other relevant product details. Klozé / Klozet may moderate listings and public content, investigate reports, fraud and intellectual-property complaints, remove prohibited content, restrict features, suspend or block accounts, and respond to abuse. It may request proof of ownership or authenticity, preserve records where reasonably necessary for disputes, fraud prevention or legal obligations, and report unlawful conduct where appropriate.

Users can report inappropriate profiles, listings or conversations through available in-app reporting tools, and can block other users where the block action is available. Automated image checks may be wrong. If the platform marks an image for review, sellers should retake the photo where possible and must only use the override option when the item is genuinely clothing or a permitted fashion accessory. Misuse, prohibited items, misleading listings or repeated bad-faith activity may result in listing removal, feature restrictions, suspension or account blocking after review.

3. Shipping and Delivery Policy

The platform is not a fulfilment centre. It does not warehouse or physically handle listed products, which remain with independent sellers until they are shipped or handed over. Sellers are responsible for suitable packaging and for direct shipment or handover to the buyer.

In classifieds mode, buyers and sellers agree collection and handover arrangements directly. Where managed checkout is expressly enabled, sellers should dispatch an order or arrange handover within three business days unless another timeframe is displayed or agreed through the platform, and should provide available tracking, courier or handover evidence. Buyers and sellers should use safe public locations for in-person handovers.

Managed-order cancellation and refund procedures below apply only to transactions using managed checkout. For a direct classifieds exchange, users arrange any return or remedy with each other and may report a concern through support.

4. Payment and Seller Payout Terms

This section applies only where Klozé / Klozet expressly enables managed marketplace payments for the relevant transaction or app version. It does not apply to direct classifieds exchanges.

4.1 Buyer payments and transaction records

When managed marketplace checkout is expressly available, buyer payments are processed through Paystack. The checkout shows the order amount and any applicable buyer service charge before confirmation. Klozet verifies transaction status with Paystack on its server; a payment screen or bank message alone does not constitute Klozet confirmation.

A Klozet balance is an internal accounting record of proceeds arising from underlying marketplace sales. It is not a bank account, deposit account, stored-value wallet or general payment facility.

Users cannot:

• Deposit or top up money;
• Transfer balances to another user or seller;
• Use their balance to pay another user; or
• Withdraw money unrelated to a legitimate Klozet sale.

Eligible proceeds may only be withdrawn to the seller's own approved and verified South African bank account. Funds are not used for lending, investment or any activity unrelated to the underlying transaction.

4.2 Pending proceeds and release

Seller proceeds initially remain pending and become eligible after the buyer confirms receipt or handover. If the buyer does not respond, Klozet may, after three business days, manually review proof of delivery and release the proceeds if delivery is confirmed and no dispute exists. This is a manual-review rule and does not mean that payout release is automatic.

An open refund, dispute or chargeback pauses release of the related proceeds until the matter is resolved. Klozet records seller proceeds against the relevant order and separately from Plum (Pty) Ltd's earned service revenue.

4.3 Seller verification and withdrawals

Before withdrawing seller proceeds, a seller must provide their legal name, required identity information and South African bank-account details. Bank-account information must be validated and checked for consistency with the seller's verified information. Withdrawals remain disabled until the payout profile is approved.

Mismatched or suspicious information may require manual review or additional documentation. Changes to sensitive payout information may trigger re-verification. Processing time depends on verification, Paystack and the receiving bank. More detail is available on the payments and seller payouts page.

5. Returns, Refunds and Cancellations Policy

The managed-order procedures in this section apply only where managed marketplace checkout is expressly enabled. In classifieds mode, buyers and sellers arrange payment and any return or remedy directly, subject to applicable law.

Orders cancelled before dispatch or handover may receive a full refund. Once an order has been dispatched, cancellation depends on delivery status, applicable law and whether the seller can reasonably stop delivery.

Buyers may report non-delivery, counterfeit goods, undisclosed damage or material differences from the listing. The buyer should report an issue as soon as reasonably possible, preferably within 48 hours, but this period does not limit statutory consumer rights. The related seller proceeds are paused during the investigation.

Klozet may review order records, messages, photographs, tracking and handover evidence. Depending on the facts and applicable law, an outcome may include completing the transaction, returning the item, a partial or full refund, rejecting the claim or releasing the seller's proceeds.

Approved refunds are returned through the original payment route where possible. Payment-provider and bank processing times may apply.

Where applicable, statutory cancellation and cooling-off rights under South African law take precedence over this policy. Where no statutory right applies, an independent seller is not required to accept a change-of-mind return unless the seller agreed to it.

6. Privacy Notice

6.1 Responsible operator

Plum (Pty) Ltd operates Klozé / Klozet and is responsible for processing personal information used to provide the marketplace. Privacy questions and requests may be sent to klozet@plumsoftwarehub.co.za.

6.2 Information the platform processes

Depending on the features a user chooses to use, the platform may process first name or display name, email address, phone number where provided, account identifiers, username or handle, profile information, listing information, item descriptions, uploaded photos, public fits and other user-generated content. It may also process private in-app messages, friendships, friend requests, social connections, pickup or meeting-location information where provided, and precise location when a user explicitly chooses to use a relevant location feature.

The platform may process device identifiers needed for notifications or app operation, push-notification tokens, analytics and app interaction information, security and technical information, and reports, disputes and support information. These categories do not apply to every user.

6.3 Use, access and sharing

Personal information is used to create and secure accounts, display listings and public content, provide messaging and social features, operate the marketplace, prevent fraud, investigate abuse and intellectual-property complaints, resolve disputes, provide support and comply with applicable obligations. Where managed marketplace payments are expressly enabled, it may also be used to support orders, verify payments, maintain seller balances and process withdrawals.

Profiles, public fits and other content a user chooses to publish may be visible to other users. Private messages are not public; they may be processed to deliver communications, investigate reports or abuse, and enforce platform rules. Account, support and, where applicable, order, seller-verification and payout records are kept in access-controlled systems. Access is limited to authorised personnel and service providers who need it for operation, security, payment processing where enabled, dispute resolution or legal compliance.

Information may also be disclosed where lawfully required or necessary to protect users and investigate misuse.

6.4 Analytics and advertising

Klozé / Klozet uses analytics tools to understand app usage, feature and screen performance, engagement, reliability and technical performance, and to improve the service. Analytics may generate app instance or technical identifiers used to understand app usage; this information should not be assumed to be anonymous. In the current app, the platform does not sell users' personal information to advertisers or data brokers and does not use personal information for cross-app or cross-site advertising tracking.

6.5 Location

Users may optionally use device location to help set a pickup, collection or meeting area. The app requests foreground location access when a user invokes that feature; it does not use background location. Approximate geographic information may also arise through normal analytics or security systems.

6.6 Payment and financial information

In classifieds mode, buyers and sellers arrange marketplace-item payments directly. Klozé / Klozet does not store full payment-card details. Payment providers such as Paystack may process payment information where payment features, including separate digital services, are enabled. Seller bank-account, identity-verification, payout and withdrawal information is relevant only where managed seller-payment functionality is expressly enabled; users of the current classifieds service are not required to provide it merely to use listings or messaging.

6.7 Retention and security

Reasonable technical and organisational measures are used to protect personal information. Records are retained only for legitimate operational, financial, dispute and legal purposes. No online system can promise absolute security.

Statutory reporting obligations apply if a personal-information security compromise occurs.

6.8 Privacy rights and account deletion

Users may request access, correction or deletion where legally permitted. Users can initiate account deletion in the app from Profile → Account, privacy & appearance → Security & privacy → Delete account. The app asks for the account password before submitting the deletion request. Some financial, fraud and dispute records may need to remain after account closure, including payout records where managed payments were used. If you cannot complete deletion in the app, or have another privacy request, contact klozet@plumsoftwarehub.co.za. Users may also raise a concern with South Africa's Information Regulator.

6.9 This website

This public information site does not provide checkout or account login and does not intentionally use advertising cookies. Standard hosting security logs may record limited technical information such as IP address, browser type and request time.

7. Changes and Governing Law

These policies may be updated when the marketplace, payment flow or law changes. Material changes will be communicated in the app or on this page and the last-updated date will be updated. These policies are governed by the laws of the Republic of South Africa.

8. Legal and Support Contact

Marketplace

Klozé / Klozet

Legal owner and operator

Plum (Pty) Ltd

Country of registration

South Africa

Support and privacy email

klozet@plumsoftwarehub.co.za

Telephone

+27 71 822 9387

Marketplace website

www.klozzet.co.za